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Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
Beginning on 15 June 2017, travellers, Erasmus students and commuters will no longer have to pay roaming charges within the EU. The ECC has a summary of the information.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
From June 2017 on, there won't be any charges for roaming in the EU anymore. The Commission now presented a draft how this will work in detail. The "fair use policy" should prevent abusive or anomalous usage.
Market performance improved, but more efforts needed in telecoms and energy sector.
A million little things have to be considered when you move abroad. To open a new bank account is one of them. With a new law, this will become easier in September.
A new law should make it easier for consumers to open a bank account, get information regarding fees and to change to another bank.
2016 offers a lot to sport fans: Only a few weeks after the UEFA EURO, the Summer Olympics are just about to start in Rio de Janeiro. ECC Austria collected important information and helpful tips for consumers who travel to Brazil.
The European Parliament today, Thursday, decided in favor of the controversial Passenger Name Record (PNR) Directive. At the same time, the data protection reform was enacted, with which the diverse regulations of the Member States should become unified standards.
Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU
Citizens of an EU Member State are automatically so called Union citizens as well. What does that mean? A current survey shows that many consumers know about this fact and also some of the attached rights - but not much of the details.
From now on, the new ODR platform of the EU is available. Consumers now have the option to initiate an arbitration process online via the new ODR platform operated by the European Commission .
Within the EU, everything is moving - goods, services, people. At the same time, the trend in the world of work is moving towards more mobility. Many look for jobs not only in their own country, but want to make experiences abroad.
The European Court of Justice (ECJ) has decided that the USA are no "safe harbor" for personal data of EU citizen. With this ruling, the ECJ has withdrawn a decision of the EU Commission from 2000. It could have far-reaching consequences for internet companies.
A new EU Directive regulates that EU citizens in emergency situations can make use of consular protection worldwide. Even if their home country is not represented at their destination, they are entitled to equal treatment by diplomatic or consular authorities of other EU Member States.
The Network of European Consumer Centres (ECC-Net) is often contacted by consumers who purchased a defected product. Many of them don't know who they can contact or what they are entitled to. A study now shows that the traders themselves, consciously or unconsciously, contribute to that uncertainty.
An EU-wide market study points out weaknesses and problems.
Professionals and organisations which are interested in European consumer topics and seek education in this area are given a new possibility: Consumer Champion .
After approval for the candidates of Commission President Jean-Claude Juncker from the European Parliament, the Commission was able to assume office on 1. November 2014. Some structural changes were set, which also affects consumer policies.
Over 1.2 million counterfeit products and 130 million cigarettes – this is the respectable record of a large scale operation of the European Anti-Fraud Office (OLAF) in cooperation with many international partners.
Social networks play a big role among young people. But many have to face the downside of this trend: Cyberbullying has gained sad popularity. The EU initiative Consumer Classroom provides free material for teachers who want to address this issue in their lessons.
The new banknote will be in circulation within the EU on 23. September 2014. Due to its new security features it will be easier for consumers to check if it is authentic.
Autumn is coming and in most European countries this means that school is starting over.
The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.
For social interaction, as an information source or as a preparation for the job market - the internet and all its opportunities have become integral parts of the world, especially for the young generation. The initiative "Consumer Classroom" of the European Commission helps teachers who want to educate their students about risks and chances.
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
In its second report about the consumer policy of the EU, the commission highlighted the significance of the European Consumer Centres Network.
The European Union started a new Consumer Programme. Until 2020, the focus lies on better consumer protection on behalf of cross-boarder purchases.
Waste is a resource. The European Commission shows, how consumers can act in a more sustainable and responsible way on a daily basis.
A comprehensive report shows all activities of the European Union in the past year. In 2013, according to Commission President Barroso, "we see that our efforts have started to pay off. For Europe, recovery is within sight."
A new brochure of the EU Commission informs consumers about their online rights.