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Package Travel

Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Legal regulations in Austria and the EU

Online or offline - what you should consider before booking a journey.

Very popular among Austrian consumers.

Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

Online booking is comfortable but not without problems. Only one click transforms a virtual offer into a binding contract.

ECC Austria has gathered reading tips for your holiday dreams.

ECC Austria knows how to deal with travel deficiencies and which rights consumers have.

The overview by ECC Austria helps you find out wether the package tour or the individual trip fits your needs.

The Austrian organisation ÖAMTC summarized the most common misconceptions about passports and ID cards.

Important information regarding your package holiday.