Many consumers book their flights via an intermediary, like an online travel agency. A problem which can occur and is often hard to recognize, are separate transportation contracts. In case of cancellation or delay, this may lead to massive problems.
When your flight is cancelled or you are denied boarding, you are entitled to alternative transportation to your destination. Usually, you are rebooked to another flight.
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.