Currently, frightened consumers turn to the ECC, because they planned a trip and are unsure whether or not it is secure. On behalf of the Ministry (BMASK), we provide free advice on "Danger at destination". Many consumers want to know if they can withdraw from the journey free of charge.
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.