Verdict against Parship

No clear information

 

According to Austrian law, a company has to explain to its customers that their contract will extend if they don't terminate it within a given period. This explanation has to be delivered separately and in writing.

 

Parship submits this "notification" via mail. However, consumers have to first click on a link which leads them to the website where they have to log into their account. Only then the respective information is displayed. There is no indication whatsoever in the subject line nor in the mail itself regarding the contract extension. It only reads "News about your profile".

 

Claim by the VKI

 

The Austrian consumer protection organisation Verein für Konsumenteninformation (VKI) - on behalf of the Ministry for Social Affairs - therefore filed a claim against this policy of Parship. The Viennese Commercial Court (Handelsgericht Wien, HG) confirmed the opinion of the VKI. According to the Court, Parship is obliged to ensure that its customers actually read the information about the contract extension. This would make it necessary that the mail includes a clear subject line and information in the text. The verdict is not yet binding and can still be appealed.