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While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.
Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.
Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.
Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.