Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?
The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.
There is always a lot to be considered when you purchase an animal. Even more so, if you decide to get it from a breeder or animal protection organisation abroad. The ECC has all important information for you.
Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.
The beginning of a new year is seldom silent. 2017 will also be welcomed before the loud noise of a bright and colorful night sky.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.
The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.
Summer time is concert time. More than 20 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.
Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market
Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU
The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.
Results of website screening presented
Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.
A priority of the EU Commission under president Jean-Claude Juncker is the digital single market .
Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.
When shopping online as a consumer, cooling-off a contract free of charge is often possible.
Tips of ECC Austria about what to do to avoid a written warning and potentially heavy costs.
Ebooks as well as music and movie files are protected by copyright.
Whether buying a drink at the school cafeteria, downloading an app or ordering a concert ticket: Children and young people conclude contracts nearly every day. ECC Austria gives information about this topic.
The Austrian public prosecutor department investigates against one of the operators of the webshop Infurn.com. Affected consumers can complain to the police. The European Consumer Centre Austria (ECC) summarized which details need to be considered carefully.
With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.
ECC Austria knows about infurn.com for a long time now. The number of consumer complaints has significantly increased in the last months.
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
In its report "Can I trust the trust mark?", the ECC-Net gives consumers an overview over 54 online trust marks existing in the EU.
The Network of the European Consumer Centres (ECC-Net) published a report on the topic of chargeback, which means a refund of credit card payments.
A new report has shown that consumers increasingly encounter fraud when making cross-border purchases online.
The European Consumer Center Austria receives numerous consumer complaints regarding the website www.nobel-house.com .
Regarding copyright infringements, a rightsholder often employs a lawyer to contact the consumer.
ECC Austria explains how European consumers can submit legal claims in case of defected services or goods.
ECC Austria explains what you can do in case of delayed delivery of ordered goods.
ECC Austria informs European consumers on how to safely shop online - in Europe and around the world.
More and more often, branded products sold online turn out to be counterfeit. This harms consumers all over Europe.