Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
Shopping on a website with a foreign domain is often impossible as companies restrict the access for consumers.
ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.
Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU
The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.
Car rental companies tended to cause anger among consumers in the past. Many conflicts are based on lack of transparency regarding the online booking process as well as payment demands due to alleged damages on the car.
From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.
Three leading providers have to work on their website to adjust it to the Services Directive. It prohibits discrimination of consumers due to their place of residence or nationality. The car rental companies Hertz, Avis and Europcar will redesign their business practices after a "constructive dialog" with the European Commission.
New report shows that European consumers face discrimination based on their nationality or place of residence.
Commission launches ambitious programme to deepen the Single Market for services