Complaint submission

Need help?


We are happy to help enforcing your claims against a company in another EU Member State, Norway or Iceland.


How to submit your complaint:


To simplify case processing, we used to offer an online form for submitting your complaint on our our website. We are currently working on a new version of this form. It is therefore not available at the moment.


Please send us your case via e-mail to Make sure to include a description of your case as well as attach all correspondence with the trader and all respective documents (e.g. the contract).


We do not charge any costs for our action.


In our work we aim only to an out-of-court settlement of your claim. The focus is on our many years of experience in the practical use of the pre- and extra-judicial complaint behavior of many companies.


Our field of activity is in accordance with the statutes limited to consumer transactions, ie transactions between consumers and entrepreneurs. For questions that arise from a transaction between two companies or between two individuals, we are not competent.


Information on data protection


We are obliged to inform you that your submitted data will be entered in the database of the Network of the European Consumer Centres (ECC-Net) and can be forwarded for the purpose of processing to other European Consumer Centres. Of course, you have the right to request the deletion of your data.


More information is provided in our Privacy Statement.