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Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.

Very popular among Austrian consumers.

Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

Passenger rights: Safe travelling in the EU

Passenger rights: Better protection for passengers who travel by water.