From now on, the new ODR platform of the EU is available. Consumers now have the option to initiate an arbitration process online via the new ODR platform operated by the European Commission .

In Austria, one general and seven sector-specific arbitration bodies are notified. A list of all contact details is provided below.

The Austrian Federal Ministry for transport, innovation and technology (bmvit) provides a new service.

ECC Austria knows about for a long time now. The number of consumer complaints has significantly increased in the last months.

Soon reality for European consumers

Simplification for consumers

Simplification for consumers

Commission puts forward proposals for faster, easier and cheaper solutions to disputes with traders