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The Network of European Consumer Centres (ECC-Net) is often contacted by consumers who purchased a defected product. Many of them don't know who they can contact or what they are entitled to. A study now shows that the traders themselves, consciously or unconsciously, contribute to that uncertainty.

A new mobile phone, washing machine or car: When purchasing such goods, a commercial guarantee often seems valuable. These may be offered by the trader and exceed the legal guarantee with a minimum duration of two years.