Legal Notice


Austrian Consumer Association - Verein für Konsumenteninformation VKI

1060 Wien, Mariahilfer Straße 81

Location of publication: Vienna

All rights reserved

Tel.: +43 (0) 1 588770

Fax: +43 (0) 1 5887771


Legal Status

VKI: Registered association; number in Austrian register of associations ZVR-number: 389759993

The European Consumer Centre Austria is one of 30 European Consumer Centres set up by the European Union within the framework of the European Consumer Centres Network (ECC-Net). It is hosted by the national Consumer Association Verein für Konsumenteninformation (VKI) and co-funded by the European Union (Directorate-General for Justice and Consumers, DG JUST). The mission is to inform and assist consumers in case of a cross-border complaint and to reach an out-of-court settlement. 

This website was funded by the European Union’s Consumer Programme (2014-2020).

The content of this website represents the views of ECC Austria only and is its sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.


Europäisches Verbraucherzentrum / Verein für Konsumenteninformation
European Consumer Centre Austria
Mariahilfer Straße 81
A - 1060 Wien

European Contact Point

The European Consumer Centre (ECC) is the national contact point in Austria for several areas of the European legislation:

  • Contact point in the framework of the Services Directive
  • Contact point for Geo-blocking
  • Contact point for Online Dispute Resolution (ODR)

Furthermore, the ECC is the competent contact partner for Austrian consumers with problems related to danger at destination.

Managing Director VKI 

Mag.(FH) Wolfgang Hermann    

Head of European Consumer Centre Austria  

Mag. Georg Mentschl

Location of publication



The European Consumer Center reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damages caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

Referrals and links

The European Consumer Center is not responsible for any contents linked or referred to from his pages – unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.


The European Consumer Center intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the European Consumer Center is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author’s agreement.

Legal validity of this disclaimer

This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced


2020 Verein für Konsumenteninformation

Europäisches Verbraucherzentrum Österreich - European Consumer Centre Austria


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