Purchase & Order
Buyer Protection
Free repair of Nintendo Switch controllers
After years of problems, Nintendo agrees to repair defective Nintendo Switch controllers for free.
Inconsistencies with online termination service volders
There are several online providers of paid termination letters. We received requests for help about the German provider volders with complaints about billing and questionable collection procedures.
Shopping Online
Valid conclusion of a purchase on the internet - the button solution
There are quite precise rules about what must be written on order and purchase buttons in order for a transaction concluded with them to be valid on the Internet. If this is not the case, a purchase contract concluded online is not valid.
What is drop shipping?
Have you ordered from an Austrian online shop and then had to wait weeks for delivery because the package then came from abroad? Then you are probably dealing with drop shipping. This article explains what drop shipping is, how to recognise it and what to look out for before placing an online order.
Non-delivery due to new packaging regulation
Since the New Year, importers and companies without a registered office in Austria have had to appoint a domestic representative for packaging materials, otherwise they face penalties. Many online retailers do not want to shoulder this additional effort. This is why it can be observed more and more in online shops that delivery to Austria is currently not possible.
Finance & Insurance
Ordering travel documents online
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
Airbnb: Unlawful terms
31.08.2018 / Deadline for changes
Airbnb: Changes of T&C
Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.
