Rights & Rules
Extrajudicial Assistance
What you should bear in mind when placing orders in other EU countries
In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.
Review of 1 year of legal assistance by ECC in Corona-related consumer cases
In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.
Consumer Law Enforcement
Parship loses lawsuit over excessive subscription revocation
Those who want to find new life partners through Parship could be confronted with high costs as soon as they change their mind and only use the service for a short time. European Court of Justice declares offsetting practice invalid.
European Order for Payment Procedure
The European order for payment procedure simplifies the process of litigation in cross-border cases for consumers. It was established on 12.12.2008 in all EU Member States, except for Denmark.
European Small Claims Procedure
Simplification for consumers
