Travel

10.3.2020

FAQ Coronavirus

Frequently asked questions regarding traveller rights during the pandemic.

Package Travel

Frau in Alltagskleidung mit Rollkoffer lehnt an Wand

Insolvency protection for package travels

You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?

Couple is planning their holidays

FAQ Package Holidays

In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).

Hotel reception bell

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Travel by Plane

Flussansicht von London Westminster mit Big Ben

Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

Online booking of flight tickets on the laptop

Hardly any money back on flight bookings

Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.

Parked Airbus of the low cost airline Level Europe

Level Europe is bankrupt

Insolvency of low cost airline  - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.

Travel by Train, Coach or Ship

Train passes the platform

Modernisation of rail passenger rights

The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.

parked bus with open door

Your rights on bus tours

The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.

young woman at tip of a ship

Rights of ship passengers

Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.

Travel by Car

Check of profile depth of winter tires

Winter tire obligations in Europe

In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).

Man with hat leaning on the bonnet of a parked car and enjoying the distant view

FAQ Car rental

Wir behandeln häufig Beschwerden bei der Buchung von Leihautos. Hier sind die häufigsten Fragen und einige Tipps aus der Praxis.

Geparkte Autos und Roller auf italienischer Straße

Driving bans in Italy

Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.

Accomodation

Hotel reception bell

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Logoschriftzug Trivago über einem Gebäudeeingang

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

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Warning: Holiday homes in Spain

Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.

Danger at Destination

Scrabble cubes with the german language inscription Travel Yes / No

FAQ Coronavirus

Frequently asked questions regarding traveller rights during the pandemic.

Model of the coronavirus next to stamp with "travel warning" imprint

Worldwide travel warning except for 10 countries

As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?

Sozialministerium
VKI
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