FAQ Coronavirus
Frequently asked questions regarding traveller rights during the pandemic.
Package Travel
Insolvency protection for package travels
You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?
FAQ Package Holidays
In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).
Deficiencies at your holiday hotel
The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.
Travel by Plane
Baggage Claims
The rules set out in the Montreal Convention.
Alitalia to be discontinued - successor ITA in the starting blocks
The insolvent Alitalia will be replaced by a new company called ITA on 15 October. If you still have valid tickets, you should apply for a refund or rebooking by then!
Travel by Train, Coach or Ship
Passenger rights in railway travel
The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".
Your rights on bus tours
The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.
Rights of ship passengers
Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.
Travel by Car
Winter tire obligations in Europe
In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).
FAQ Car rental
Wir behandeln häufig Beschwerden bei der Buchung von Leihautos. Hier sind die häufigsten Fragen und einige Tipps aus der Praxis.
Driving bans in Italy
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
Accomodation
Deficiencies at your holiday hotel
The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.
Fraud with fake holiday homes
When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.
Trivago convicted for deceiving consumers
Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.
Danger at Destination
FAQ Coronavirus
Frequently asked questions regarding traveller rights during the pandemic.
Austria's participation in the EU Green Passport slightly delayed
The "Green Pass" and its EU-wide introduction is delayed by a few weeks and will only be activated for EU travel here in the course of July. Here is our update on the rules and formalities and some warnings about scams.
EU health certificate to enable travel during summer holidays
Preparations are in full swing to enable a legislative and technical basis for an EU-wide digital vaccination and testing card before the start of the summer holidays, to replace the numerous Covid19 restrictions and quarantine requirements for health certificate holders. Despite many difficulties, the project is ambitious in terms of time. It is intended to be practical and fair. We summarise the framework and goals that have been set out.
