Travel

FAQ Coronavirus

Frequently asked questions regarding traveller rights during the pandemic.

Package Travel

Frau in Alltagskleidung mit Rollkoffer lehnt an Wand

Insolvency protection for package travels

You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?

Couple is planning their holidays

FAQ Package Holidays

In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).

Hotel reception bell

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Travel by Plane

Buch mit Aufschrift European Court of Justice und Gerichtshammer

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Travel by Train, Coach or Ship

Lesender Mann mit Gepäck am Bahnsteig

Passenger rights in railway travel

The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".

parked bus with open door

Your rights on bus tours

The Bus Passengers Rights Regulation of the EU protects consumers travelling long distances by bus since 2013. Find out more about your options in case of delays, cancellations or accidents.

young woman at tip of a ship

Rights of ship passengers

Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.

Travel by Car

Check of profile depth of winter tires

Winter tire obligations in Europe

In time for the winter travel season, we present an overview over the different obligations regarding winter tires in Europe. The information was gathered and is provided by our Network of the European Consumer Centres (ECC-Net).

Man with hat leaning on the bonnet of a parked car and enjoying the distant view

FAQ Car rental

Wir behandeln häufig Beschwerden bei der Buchung von Leihautos. Hier sind die häufigsten Fragen und einige Tipps aus der Praxis.

Geparkte Autos und Roller auf italienischer Straße

Driving bans in Italy

Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.

Accomodation

Hotel reception bell

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Rosa Häusschen Kulisse aus Bastholz vor Strandhintegrund

Fraud with fake holiday homes

When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.

Logoschriftzug Trivago über einem Gebäudeeingang

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

Danger at Destination

Scrabble cubes with the german language inscription Travel Yes / No

FAQ Coronavirus

Frequently asked questions regarding traveller rights during the pandemic.

Smartphone showing a Green Certificate mock-up on display, blurry airport hall in background

EU health certificate to enable travel during summer holidays

Preparations are in full swing to enable a legislative and technical basis for an EU-wide digital vaccination and testing card before the start of the summer holidays, to replace the numerous Covid19 restrictions and quarantine requirements for health certificate holders. Despite many difficulties, the project is ambitious in terms of time. It is intended to be practical and fair. We summarise the framework and goals that have been set out.

Sozialministerium
VKI
EU
ECC
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