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Hotel reception bell

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

Travel by Train, Coach or Ship

Cruise ship on the Danube in front of Melk Abbey and autumn forest on the bank

ECJ clarifies ship passenger rights

A decision of the Euroean Court of Justice strengthened the rights of ship passengers in September 2021. More and more tourists are travelling on Austrian waters, so this ruling is also increasingly relevant in this country. We provide an outlook on these passenger rights and compensation payments due.

Two french SNCF trains in the station of Nice

Outlook on new EU rail passenger rights

The updated EU rail passenger rights will be implemented in 2023. The agreed changes are a compromise between more far-reaching demands of the EU Parliament and positions of the majority of transport ministers of the EU Council, which in turn include more national and economic interests. All in all, it is a further improvement of rail passenger rights and is on its way to be cast into national laws. Because of the #EuropanYearOfRail, we have a look into the future of rail passenger rights.

Travel by Car

Kontrollfahrzeug der Asfinag Mautaufsicht auf der Straße

Tolls in Austria

In this guide, we explain the peculiarities of the Austrian toll system. Using examples, we show the typical mistakes and how to avoid problems with the toll. And what to do if a penalty is imposed after all.

Accomodation

Logoschriftzug Trivago über einem Gebäudeeingang

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

Warning: Holiday homes in Spain

Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.

Danger at Destination

Smartphone showing a Green Certificate mock-up on display, blurry airport hall in background

EU health certificate to enable travel during summer holidays

Preparations are in full swing to enable a legislative and technical basis for an EU-wide digital vaccination and testing card before the start of the summer holidays, to replace the numerous Covid19 restrictions and quarantine requirements for health certificate holders. Despite many difficulties, the project is ambitious in terms of time. It is intended to be practical and fair. We summarise the framework and goals that have been set out.

Abandoned Ski-Lifts in Winter

Skiing and Corona - what are the rules in the Alpine countries?

Finally, a winter with good snow and the semester break is upon us! But the pandemic is putting the brakes on the desire to travel and bringing the ski circus to a standstill in many places. Yet the restrictions in Austria are relatively low compared to other countries. Unless you want to come skiing from abroad.

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