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European Consumer Centre Austria

Mariahilferstraße 81
A-1060 Wien
Tel: ++ 43 1 588 77 81
Fax: ++ 43 1 588 77 71

E-Mail: info@europakonsument.at


Telephone advice: EU hotline

Your direct line to our legal experts!

Tel: +43 (0) 1/588 77 81
Mo - Thu       09:00 - 13:00

Fri & bank holidays: no hotline service!


More information about our service, the preconditions for our intervention on your behalf and all options to submit your case can be found at: Complaint submission.


ODR-Contact Point (for requests relating to the  ODR platform)
E-Mail: odr@europakonsument.at


Contact point for journalists
If you need press releases on cross-border consumer issues,
please contact our press office:

E-Mail: presse@europakonsument.at

Please note that due to the corona virus pandemic there is no personal consultation possible in our venue. 

Currently our office is closed to the public until further notice.

We thank you for your understanding!




U3 Neubaugasse, exit Neubaugasse
U3 Zieglergasse, output Otto-Bauer-Gasse
13A New Street
14A New Street



Branch Innsbruck

A-6020 Innsbruck, Maximilianstraße 9
Tel: ++43 512 58 68 78
Fax: ++43 512 56 33 22
E-Mail: europainfo.tirol@vki-tirol.at

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