Contact

Do you have problems with companies abroad or a question about your rights? The best way is to enter your request in our online form. First open this explanatory page. It informs you about the requirements so that we can take action for you free of charge. The input mask for questions and complaints is linked at the very top of that page.

Before travelling to dangerous areas, we advise you on the risks at your holiday destination. This applies to destinations

affected by natural disasters, the threat of war, unrest, epidemics, terrorism, etc. Would you like to enquire about cancellation options and costs in the event of trip cancellation, travel insurance, the significance of an official travel warning or similar issues? For information on dangers at your holiday destination, you can reach us on Tuesdays or Thursdays from 9 a.m. to 1 p.m. on 0043 -1 - 588 77 63.

The EVZ Austria is the contact point for consumers in accordance with Article 8 of the EU Geoblocking Regulation. We will assist you if you are unable to purchase goods or services in other EU countries due to your place of residence or nationality, or if your means of payment (credit card, bank account) is not accepted for the same reasons.

We are also a contact point for consumers in accordance with Article 21 of the EU Services Directive. If you are planning to use cross-border services (such as those in the construction or skilled trades sector), you can contact us to find out about your rights.

We are an official external warning centre in Austria. As soon as consumers submit complaints against a foreign company to us and we identify a pattern of such problems and recognise unfair business practices, we send a warning message to the relevant authorities in the CPC (Consumer Protection Cooperation) network. The authority in the target country then deals with the case and takes steps to ensure that the company ceases its unfair business practices.