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Thank you very much for your interest! We ask for your understanding that there are currently major delays in the processing of enquiries, as this year there have been more enquiries about travel law than ever before due to the pandemic. We are doing our utmost to process the cases that have been submitted but not yet opened, in order of their arrival. Visits to the consulting centre in Mariahilferstraße are again possible, but we would ask you to call our hotline briefly before a visit and announce your coming. Such a call has the advantage that we can inform you about necessary documents to take along to make an intervention more effective.

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European Consumer Centre Austria

Mariahilfer Straße 81
A-1060 Wien
E-Mail: infoservice@vki.at

ECC Branch Office Innsbruck

Maximilianstraße 9
A-6020 Innsbruck,
E-Mail: infoservice@vki.at

Google Maps showing of ECC Vienna
Location of ECC Austria at Mariahilferstraße 81, 1060 Vienna Image: Google Maps (Fair Use Policy)

Directions to main location in Vienna

Underground U3 Neubaugasse, Exit Neubaugasse
Underground U3 Zieglergasse, Exit Otto-Bauer-Gasse
Bus 13A Neubaugasse
Bus 14A Neubaugasse

The ECC is located in the pedestrian zone,
next parking garage in 3 minutes walking time;
Damböckgasse 4, 1060 Wien

Counselling by telephone

01/ 588 77 0 from Monday to Thursday between 9 am and 1 pm

This is a special service that allows consumers resident in Austria to make enquiries about cross-border problems or obtain advice to avoid such problems.

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ECC Hotline

ECC Austria is the official local ODR contact point

If you need assistance in filing your complaint on the ODR platform (Online Dispute Resolution of the EU), please contact us at this email address: infoservice@vki.at

Contact point for journalists

If you need press information on cross-border consumer issues or interview partners on the subject, please contact our press office: presse@vki.at

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