Contact
Consultation by phone
You can reach us on 01 - 588 77 81
Our hotline is staffed by specialised lawyers
- on TUESDAY between 9 am - 1 pm
- on THURSDAY between 9 am - 1 pm
ECC Hotline
Ask online or send a complaint
Do you have problems with companies abroad or a question about your rights? The best way is to enter your request in our online form. First open this explanatory page. It informs you about the requirements so that we can take action for you free of charge. The input mask for questions and complaints is linked at the very top of that page.
Input mask for questions and complaints
Danger at holiday destination
On behalf of the Austrian Ministry of Social Affairs, the ECC is an official counselling centre on legal issues concerning travel to dangerous areas affected by natural disasters, threat of war, unrest, epidemics or terrorism. Would you like to find out about cancellation options and costs in case of travel cancellation, travel insurance, the meaning of an official travel warning or similar?
- Hotline Tuesday & Thursday , 9 a.m. - 1 p.m. on 01 - 588 77 63
- All articles tagged with "danger at destination"
When danger threatens at the destination
Vienna office
European Consumer Centre Austria
Linke Wienzeile 18
A-1060 Wien
🚇 Kettenbrückengasse (U4) oder Karlsplatz (U1, U2, U4)
🅿️ Wipark Garages "TU Lehargasse" or "Naschmarkt"
Innsbruck office
European Consumer Centre Tirol
Maximilianstraße 9
A-6020 Innsbruck
🚆600m from train station via Salurnerstraße
🚌 Station Landesgericht
🚋 Station Triumphbogen / Casino
Press enquiries
If you are a journalist and require information on cross-border consumer protection topics or interview partners on the subject, please contact our host organisation´s press office: presse@vki.at
Interview
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