Contact
This week we will exceptionally not have a hotline and Thursday (18 April).
No counselling on this day
Ask online or send a complaint
Do you have problems with companies abroad or a question about your rights? The best way is to enter your request in our online form. First open this explanatory page. It informs you about the requirements so that we can take action for you free of charge. The input mask for questions and complaints is linked at the very top of that page.
Input mask for questions and complaints
Consultation by phone
You can reach us on 01 - 588 77 81
Our hotline is staffed by specialised lawyers
- on TUESDAY between 9 am - 1 pm
- on THURSDAY between 9 am - 1 pm
ECC Hotline
Personal consultation
We will discuss your problem with the foreign company at Mariahilferstraße 81 on location. You should bring along the correspondence with the company, invoices etc.
- on TUESDAY between 9 am - 3 pm
- on THURSDAY between 9 am - 3 pm
Counselling on premises
Vienna office
European Consumer Centre Austria
Mariahilfer Straße 81
A-1060 Vienna
🚇 U3 station Zieglergasse / Neubaugasse
🚌13A / 14A station Neubaugasse
🚗 We are located in the pedestrian zone!
🅿️ Parking garage in Damböckgasse 4
Innsbruck office
European Consumer Centre Tirol
Maximilianstraße 9
A-6020 Innsbruck
🚆600m from train station via Salurnerstraße
🚌 Station Landesgericht
🚋 Station Triumphbogen / Casino
Press enquiries
If you are a journalist and require information on cross-border consumer protection topics or interview partners on the subject, please contact our host organisation´s press office: presse@vki.at
Interview
Share this post
