European Consumer Centre Austria
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Overview pages on the following topics
Air travel
Our guides to flight delays, flight cancellations, flight postponements, denied boarding, overbooking and problems with baggage. To which flights do my EU air passenger rights apply? From whom, what or how much can I claim?
Online order
If you run into problems when shopping online, the following guides might help. Our articles explain your rights in the event of delayed delivery, legal guarantee, cancellation or conversion of a contract, return of goods, digital services...
Warnings
On this overview page we collect our most important warning articles. We point out various fraud attempts and scams as well as dubious or semi-legal business practices. Here we explain sensible countermeasures in your particular situation.
Package travel
In the case of package holidays, several travel services such as travel and accommodation were paid for at once. Package holidaymakers enjoy further legal protection rights. We explain what you are entitled to and the best way to claim it.
Rental Car
Complaints about car hire bookings are not uncommon. We summarise what you need to do when signing a contract on site or online, when collecting and returning the car, or in the event of unjustified debits.
Accommodation
Hotel rooms, holiday flats, from private to private or timeshare. Different accommodation types can lead to difficulties with landlords, cancellations or unfair claims. You can find specific guidelines and suitable sample letters collected here.
