About us
We, the European Consumer Centre (ECC), are hosted in Austria by the Association for Consumer Information (VKI). There are such centres in all EU Member States, Norway, Iceland and the United Kingdom. They empower EU consumers to know their rights and make full use of the opportunities offered by the internal market. The 29 ECCs are funded by the EU Commission and operate free of charge for those seeking help.
We can advise...
... end consumers about their rights when purchasing and using goods and services in the European Economic Area.
We intervene...
... out of court in the event of consumer problems with companies. With the help of our respective national offices, we contact the companies and make claims on behalf of the injured parties in accordance with statutory consumer protection. As a rule, we reach amicable solutions. If companies do not co-operate, we inform injured parties about other dispute resolution options.
As the ECC-Net, we strongly collaborate as consumer protectors. Our strength lies in the expertise and networked cooperation of over 150 lawyers in 29 country offices. The video illustrates this procedure. Find out here who is responsible for your problem. If you would like to contact another country office, please select from the following list:
European Consumer Centres
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ECC Austria Mariahilferstraße 81 1060 Vienna
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ECC Belgium Rue de Hollande 13 1060 Brussels
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ECC Bulgaria 14 Bacho Kiro Street 14 1000 Sofia
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ECC Croatia Ulica grada Vukovara 78 10000 Zagreb
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ECC Czech Republik Štěpánská 796/44 11000 Prague 1
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ECC Cyprus Agapinoros 2, IRIS Tower 1421 Nicosia
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ECC Danmark Carl Jacobsens Vej 35 2500 Valby
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ECC Estonia Endla 10a 10142 Tallinn
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ECC Finland Lintulahdenkuja 2 00531 Helsinki
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ECC France Bahnhofsplatz 3 77694 Kehl (Germany)
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ECC Germany Bahnhofsplatz 3 77694 Kehl
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ECC Greece Alexandras Av. 144 11471 Athens
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ECC Hungary 8-11 Csalogány Utca H-1027 Budapest
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ECC Iceland Guðrúnartún 1 105 Rejkavik
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ECC Ireland Green Street 1 D07-X6NR Dublin
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ECC Italy Via G.M. Lancisi n.25 00161 Rom
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ECC Latvia Brivibas Str.55-207 1010 Riga
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ECC Lithuania Algirdo Str.31 LT-03219 Vilnius
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ECC Luxembourg Route d´Arlon 271 L-1150 Luxembourg
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ECC Malta South Street 47A VLT1101 Valletta
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ECC Netherlands Moreelsepark 1 3511EP Utrecht
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ECC Norway Postboks 463 0105 Oslo
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ECC Poland Powstńców Warszawy 1 00-950 Warszaw
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ECC Portugal Praça Duque de Saldanha 31-1 1069-013 Lisbon
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ECC Romania Bd.Aviatorillor 72, sec.1 01186 Bucharest
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ECC Slovakia Mlynske nivy 44/a 82715 Bratislava
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ECC Slovenia Kotnikova 5 1000 Ljubljana
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ECC Spain Principe de Vergara 54C 28006 Madrid
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ECC Sweden Tage Erlandergatan 8A 65102 Karlstad
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EVZ United Kingdom Sylvan Court 1 Southfields Business Park SS156TH Basildon Essex
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