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Legal Notice

We make every effort to use gender-neutral wording as far as possible. Where we do not succeed in this, the corresponding terms in the sense of equal treatment apply in principle to all genders.

Publisher and media proprietor

Verein für Konsumenteninformation VKI
1060 Wien, Mariahilfer Straße 81
Publishing and production location: Vienna
All rights reserved

Tel.: +43 (0) 1 588770
Fax: +43 (0) 1 5887771
e-mail: infoservice@vki.at

Legal form

VKI: Registered association; Central register of associations (ZVR): 389759993

The European Consumer Centre Austria is an institution of the Association for Consumer Information (VKI) and is funded by the European Commission (Directorate-General for Justice and Consumers, DG JUST) within the network of European Consumer Centres.

This website is co-financed by the European Union Consumer Programme (2021-2027).

The content of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency (CHAFEA), or its successor entity the European Innovation Council and SMEs Executive Agency (EISMEA), or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.


Europäisches Verbraucherzentrum / Verein für Konsumenteninformation
Mariahilfer Straße 81 
A - 1060 Wien

European contact point

The European Consumer Centre (ECC) assumes the task of being the national contact point in Austria in several areas of European jurisdiction:

  • Contact point in the context of the Services Directive
  • Contact point for Geoblocking
  • Contact point for online dispute resolution (ODR)

In addition, the ECC is the contact point for Austrian consumers for problems related to danger at the holiday destination.

Management VKI

Mag.(FH) Wolfgang Hermann

Head of European Consumer Centre

Mag. Reinhold Schranz

Place of publishing, production


Production of "Picture Your Rights" pictograms

DI Christina Zettl

Basic direction

Objective, company-independent consumer information; help with cross-border consumer problems 


The information published by the European Consumer Centre Austria on its website has been carefully compiled. However, no guarantee is given for topicality, factual correctness and completeness.

You as a user can save, pass on and reproduce information as well as create links to the homepage of the European Consumer Centre Austria. However, we insist that the websites of the European Consumer Centre Austria are the sole component of the browser window. The information may not be changed or falsified. In the case of passing on and duplication we require a reference to the source.

The European Consumer Centre Austria has included links to external websites in its internet offer for the information of the users. Before setting up the corresponding link, the websites of the other providers have been checked with great care. The European Consumer Centre Austria has no influence whatsoever on the contents. If the European Consumer Centre Austria refers to websites whose content gives cause for complaint, the online editorial department asks for notification.


2020 Verein für Konsumenteninformation
Europäisches Verbraucherzentrum Österreich



According to the international standards of the Web Content Accessibility Guidelines (WCAG) 2.1 AA, europakonsument.at has been largely accessible since 23/11/2022. The website is continuously updated and improved to ensure user-friendly navigation.


Data protection

The European Consumer Centre only collects anonymised data for statistical purposes on visits to this website.

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