Online shopping rights
In the German language video, ECC lawyer Ms Barth explains the basics of secure online orders. The second video below explains the differences between guarantee and warranty. Further information, suitable sample letters and situation-specific instructions on the subject of online shopping can be found in the following text guides.
Our guide to online shopping
All articles on the topic of online shopping
Your EU rights regarding legal guarantee and warranty
Warranty and the legal guarantee are often confused. However, there are important differences. We explain the deadlines and also when it is better for consumers to make use of one or the other.
What is drop shipping?
Have you ordered from an Austrian online shop and then had to wait weeks for delivery because the package then came from abroad? Then you are probably dealing with drop shipping. This article explains what drop shipping is, how to recognise it and what to look out for before placing an online order.
Customer reviews on the internet
It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.
Bitter pills - risks with online medicines
In this article, we have compiled information on how to recognise a reputable online pharmacy, which products may be sold and purchased at all, and which other legal regulations must be observed.
Online gambling in Austria
Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.
No more €22 tax-free allowance for EU imports
As of today, 1 July 2021, the tax exemption for imports into the EU no longer applies to goods with a value of less than 22 euros. We describe what price increases and also improvements this means for end customers.
Real tickets for EURO2024
EURO 2024 will take place in Germany in early summer from 14 June to 14 July 2024. There is far more demand than tickets available. We explain what is important when buying tickets and travelling.
