Online shopping rights
In the German language video, ECC lawyer Ms Barth explains the basics of secure online orders. The second video below explains the differences between guarantee and warranty. Further information, suitable sample letters and situation-specific instructions on the subject of online shopping can be found in the following text guides.
Our guide to online shopping
All articles on the topic of online shopping
Your EU rights regarding legal guarantee and warranty
Warranty and the legal guarantee are often confused. However, there are important differences. We explain the deadlines and also when it is better for consumers to make use of one or the other.
Customer reviews on the internet
It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.
Bitter pills - risks with online medicines
In this article, we have compiled information on how to recognise a reputable online pharmacy, which products may be sold and purchased at all, and which other legal regulations must be observed.
Online gambling in Austria
Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.
Problems with private-to-private purchases
What rights do I have when buying on second-hand platforms? The most important points in a checklist and in which cases the ECC can help with platform problems.
Recognising and avoiding dropshipping
If a web shop has the following distinguishing features, you should shop elsewhere! In this checklist with image examples, we show you how to identify web shops that sell via dropshipping.
Dropshipping - 20 steps in the wrong direction
Direct shipping from manufacturers to customers continues to boom. We show why this is disadvantageous from a consumer protection perspective in 20 steps. From setting up a shop to collecting payment.
Parcel delivery FAQs
Our overview with lots of questions and answers on the subject of parcel delivery. What applies when delivering to neighbours, in the event of damage, liability or returns, postage or packaging?
