Rights when travelling by plane
Our short German language video summarises the most important rights of passengers. You can find further information and situation-specific instructions for action, together with suitable sample letters, in the text guides below.
Unsere gesammelten Ratgeber zum Thema Flug
Flight delay - What am I entitled to?
One of the most common problems when travelling by air is delays. After a certain length of delay, you are entitled to the following benefits.
Airline has cancelled a flight - What am I entitled to?
When an airline cancels a flight, this is referred to as a cancellation. Passengers prevented from travelling on the cancelled flight are entitled to rerouting and often corresponding financial compensation.
Problems with your baggage
If checked baggage does not arrive at the baggage carousel at the arrival airport, it is often delivered to the hotel days later. Those affected are entitled to have their emergency purchases paid for. Further compensation is available in the event of loss.
Boarding denied - What am I entitled to?
It may happen that you are informed at the airport that you are not allowed to board your booked flight, even though the flight is taking place. If you are not responsible for the denied boarding, you are generally entitled to the compensation described here.
Is my flight protected by the EU regulation?
Which flights are covered by the EU Passenger Rights Regulation? Am I also protected by EU rights on my flight from or to third countries?
To whom should I address my claim as air passenger?
In the event of travel problems, claims can be made against an airline. However, several airlines or booking platforms are often involved in providing the service. So who should I make the claim to?
Cost traps with ETA and e-visas
When searching online, be mindful of the websites you use for ESTA or e-Visa applications. Many seemingly official sites are expensive intermediaries that merely forward applications to the authorities. Always submit applications directly on the official government websites to avoid unnecessary costs.
