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Rights when travelling by plane

Our short German language video summarises the most important rights of passengers. You can find further information and situation-specific instructions for action, together with suitable sample letters, in the text guides below.

Unsere gesammelten Ratgeber zum Thema Flug

Boarding denied - What am I entitled to?

It may happen that you are informed at the airport that you are not allowed to board your booked flight, even though the flight is taking place. If you are not responsible for the denied boarding, you are generally entitled to the compensation described here.

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