Rights when travelling by plane
Our short German language video summarises the most important rights of passengers. You can find further information and situation-specific instructions for action, together with suitable sample letters, in the text guides below.
Unsere gesammelten Ratgeber zum Thema Flug
Flight delay - What am I entitled to?
One of the most common problems when travelling by air is delays. After a certain length of delay, you are entitled to the following benefits.
Airline has cancelled a flight - What am I entitled to?
When an airline cancels a flight, this is referred to as a cancellation. Passengers prevented from travelling on the cancelled flight are entitled to rerouting and often corresponding financial compensation.
Boarding denied - What am I entitled to?
It may happen that you are informed at the airport that you are not allowed to board your booked flight, even though the flight is taking place. If you are not responsible for the denied boarding, you are generally entitled to the compensation described here.
Is my flight protected by the EU regulation?
Which flights are covered by the EU Passenger Rights Regulation? Am I also protected by EU rights on my flight from or to third countries?
To whom should I address my claim as air passenger?
In the event of travel problems, claims can be made against an airline. However, several airlines or booking platforms are often involved in providing the service. So who should I make the claim to?
German traffic strike - flight cancellations in Austria as of Sunday
On Sunday (26 March 2023), all 12 flights between Vienna and Munich will be cancelled, and on Monday (27 March 2023), the 27 return flights between Vienna and Munich as well as Frankfurt, Nuremberg, Stuttgart, Düsseldorf, Hamburg and Cologne will be cancelled.
