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Enforcing Consumer Law

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Online gambling in Austria

Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.

AK lawsuit against payment service Klarna

The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Parship loses lawsuit over excessive subscription revocation

Those who want to find new life partners through Parship could be confronted with high costs as soon as they change their mind and only use the service for a short time. European Court of Justice declares offsetting practice invalid.

European Order for Payment Procedure

The European order for payment procedure simplifies the process of litigation in cross-border cases for consumers. It was established on 12.12.2008 in all EU Member States, except for Denmark.

ECJ ruling against misleading air fares

Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.

Government cancels all events

The Coronavirus paralyses public life in spring to Easter. A public event ban was issued by the Austrian Government.

7 important questions about Geo-blocking

The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.

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