Rights of accommodation guests
Hotel rooms, holiday flats, private to private or timeshare. The most diverse types of accommodation can lead to difficulties with landlords, cancellations or additional claims. You can find situation-specific instructions and suitable sample letters in the guides collected here.
List of articles on the topic of the rights of accommodation guests
All articles on the topic of accommodation
Deficiencies at your holiday hotel
The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.
Fraud with fake holiday homes
When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.
Warning about timeshare rip-off in the Canary Islands
On the road again - sales agents on the Canary Islands are pushing touristst into unfavourable timeshare contracts. What you have to watch out for and what you should do when signing a contract, you can find out here.
Trivago convicted for deceiving consumers
Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.
Warning: Holiday homes in Spain
Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.
Airbnb: New terms and conditions
21.09.2018 / After complaints on EU level
Timeshare on Gran Canaria
Holidays, finally! Walking on the beach, relaxing and enjoying the good life. Suddenly, someone approaches you with an offer. ECC Austria advises to be very careful.
Timeshare: New ECC-Net report
18.12.2015 / European Consumer Centres create clarity
Timeshares and long-term holiday products
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.
