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European Institutions

Main links concerning consumer protection on European level.

Consumer Protection in Austria

Consumer protection has a high relevance in Austria. Here you can find the main links to Austrian institutions dealing with consumer issues.

Alternative dispute resolution (ADR)

Another way for consumers to get help is alternative dispute resolution. There are seven sector-specific arbitration bodies in Austria (e.g. postal services, telecommunications, finances), as well as one body competent for general consumer problems.

Officially recognised arbitration bodies in Austria

  • List of state-approved Austrian arbitration bodies maintained by our ECC
    List by the ECC
  • Verbraucherschlichtung Austria
    General body for cases that are not sector-specific or covered by one of the other seven bodies

More Useful Websites

Links to useful websites, like press agencies or trade register.

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