Sample Letters


Here you find a list of the most important sample letters which you can use if you face troubles with a trader.


Please note: A sample letter can't replace competent advice but supports you in helping yourself.

Send the letter with proof of delivery, keep a copy of the letter and the delivery receipt of the mail service, so you can prove that the trader really received it. The letter should be done in a clear, polite and positive manner.


There are times where a trader may not be aware of the problem and an initial contact is all that is needed in order to sort everything out.


Here you can find the list of sample letters in German


Sample Letters Air Travel



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