Opening hours

Reach ECC Austria under 0043 - 1 - 588 77 81

  • Monday to Thursday 9 am - 1 pm

Lockdown closure

Our counselling centre is closed until 7 February 2021. You can reach us by phone and online.

OPENING HOURS for on-site consultation:

  • Monday from 9 am - 6 pm (currently closed due to lockdown!)
  • Tuesday from 9 am - 4 pm (currently closed due to lockdown!)
  • Wednesday from 9 am - 6 pm (currently closed due to lockdown!)
  • Closed on Thursday
  • Closed on Friday

The European Consumer Centre (ECC) is located in the Verein für Konsumenteninformation (VKI) in the 6th district of Vienna, at Mariahilferstraße 81. The entrance is at the back on the right, in the courtyard of the passage at number 81. Please announce your arrival to the reception of the VKI shop.

Appointment for on-site consultation on 01 58 877 0 from Monday to Thursday from 9 am to 4 pm, on Friday from 9 am to 2 pm.

Personal consultation at Mariahilferstraße 81: 

A lawyer from the ECC will discuss your problem with the foreign company and go through the documents you have brought with you, explain your legal situation and make recommendations on how to proceed. If an intervention by the ECC seems appropriate in your case, certain documents will be required. It is helpful if you have already printed out your correspondence with the company that is violating your rights. Also necessary for a successful intervention are invoices, booking confirmations etc. concerning the case. It is possible to copy / scan these documents on site.

Pictogram about "legal advice"

legal advice

No costs for those seeking advice - the European Commission covers the costs incurred in cross-border cases within the EU area.

Conditions for the ECC to become active:

  1. You have already tried to reach a solution with the trading company, but have not made any progress
  2. You are not being represented by a lawyer or any other conciliation body in this appeal
  3. It is a consumer case, you are not acting as an entrepreneur and your complaint is against commercial sellers (not private individuals!)
  4. The problematic company has its headquarters in the EU (no American or Chinese companies, for example!)

Share this post


Please give us permission to use your data for internal analysis. We do not pass on your data. Please also read our data protection declaration.