With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.
The changes are valid for all contracts concluded from the 13.06.2014. In Austria, it was implemented in the framework of the "Verbraucherrechte-Richtlinie-Umsetzungsgesetz" (VRUG). Please find the details about the regulations in Austria on our German website. The key facts of the new EU Consumer Rights Directive are summarised in a Fact Sheet of the European Commission.
