New Consumer Rights Directive implemented

17.6.2014

Purchase & Order Shopping Online

Protection of European consumers harmonised

With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.

The changes are valid for all contracts concluded from the 13.06.2014. In Austria, it was implemented in the framework of the "Verbraucherrechte-Richtlinie-Umsetzungsgesetz" (VRUG). Please find the details about the regulations in Austria on our German website. The key facts of the new EU Consumer Rights Directive are summarised in a Fact Sheet of the European Commission.

Links

Press release of the European Commission
http://europa.eu/rapid/press-release_IP-14-655_en.htm

Key Facts on the new EU Consumer Rights Directive
http://ec.europa.eu/justice/consumer-marketing/files/crd_arc2014_factsheet-consumer_general_en.pdf

Bundesgesetzblatt VRUG
https://www.ris.bka.gv.at/Dokumente/BgblAuth/BGBLA_2014_I_33/BGBLA_2014_I_33.html

This could also be of interest:

5.12.2023

Real tickets for EURO2024

EURO 2024 will take place in Germany in early summer from 14 June to 14 July 2024. There is far more demand than tickets available. We explain what is important when buying tickets and travelling.

16.2.2021

What is drop shipping?

Have you ordered from an Austrian online shop and then had to wait weeks for delivery because the package then came from abroad? Then you are probably dealing with drop shipping. This article explains what drop shipping is, how to recognise it and what to look out for before placing an online order.

29.7.2021

Customer reviews on the internet

It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.