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Shopping Online

Purchase & Order

Warning against wmshoe

Wmshoe.com is an online shoe seller that ships low-quality products from China to Europe. It is a prime example of dropshipping. Order elsewhere!

What is drop shipping?

Have you ordered from an Austrian online shop and then had to wait weeks for delivery because the package then came from abroad? Then you are probably dealing with drop shipping. This article explains what drop shipping is, how to recognise it and what to look out for before placing an online order.

Non-delivery due to new packaging regulation

Since the New Year, importers and companies without a registered office in Austria have had to appoint a domestic representative for packaging materials, otherwise they face penalties. Many online retailers do not want to shoulder this additional effort. This is why it can be observed more and more in online shops that delivery to Austria is currently not possible.

Onlinebestellung nicht geliefert - Was tun bei Lieferverzug?

Fast alle haben im Internet aufgegebene Bestellung schon einmal nicht bekommen und vergeblich gewartet. Lieferverzug sollte man nicht hinnehmen. Welche Rechte Sie haben, und wie Sie im Falle einer Nichtlieferung vorgehen sollten, erfahren sie hier.

Bitter pills - risks with online medicines

In this article, we have compiled information on how to recognise a reputable online pharmacy, which products may be sold and purchased at all, and which other legal regulations must be observed.

Online gambling in Austria

Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.

Customer reviews on the internet

It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.

No more €22 tax-free allowance for EU imports

As of today, 1 July 2021, the tax exemption for imports into the EU no longer applies to goods with a value of less than 22 euros. We describe what price increases and also improvements this means for end customers.

Warning: eikora.de does not deliver

Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!

Amazon non-delivery problems

If a parcel ordered on Amazon has not arrived, but it has been registered as delivered by the delivery person, Amazon would like to have a police confirmation that the investigation has been completed. In Austria, however, you can only file a complaint with the police. Read what to do.

Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

Gift vouchers in Europe

Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.

Webshop Home24 SE

Wrong delivery and stalling tactics, after frequent complaints we advise against ordering from the German online furniture mail order company Home24.

Brexit: Scam with small ads

Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.

7 important questions about Geo-blocking

The Geoblocking Regulation prohibits discrimination against consumers on the basis of their nationality or place of residence when making cross-border purchases. This has applied EU-wide since 2018 to transactions concluded online as well as offline.

Airbnb: Changes of T&C

Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.

EU: Price comparison of parcel delivery services

Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.

What is ICO?

21.02.2018 / Risky trend crypto currency

Ticket to happiness?

Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?

Beware of counterfeit goods

The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.

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