New service hotline

1.4.2014

Travel Danger at Destination

Danger at destination

The European Consumer Centre Austria helps consumers when they are in danger due to unforeseen occurrences like natural catastrophe, political unrests or terror attacks.

In which cases do I have claims to rebooking or withdrawal without charge? The legal requirements are often complicated.

On the basis of years of experience, the ECC Net Austria together with the VKI ("Verein für Konsumenteninformation") advises consumers when they face danger at their destination. To improve this service, a new, free-of-charge hotline was established recently.

Service-Hotline: 0043 1 588 77 63.

E-Mail: info@europakonsument.at

In which cases does the new Service-Hotline offer help? Forest fires, earthquakes, terror attacks, tsunamis, civil wars… The range is very wide.

The Service-Hotline is not in charge for: General complaints like deficits of a hotel. If you face these kinds of problems, the ECC-Net Austria advises in cross-boarder, the VKI in national cases.

This could also be of interest:

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10.12.2018

Withdrawal due to risk at your holiday destination

Political riots, terrorist attacks, natural disasters can lead to safety hazards for tourists in the affected areas.

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9.10.2017

Terror and natural disasters

Currently, frightened consumers turn to the ECC, because they planned a trip and are unsure whether or not it is secure. On behalf of the Ministry (BMASK), we provide free advice on "Danger at destination". Many consumers want to know if they can withdraw from the journey free of charge.

Police patrols the Australian airport at Coolangatta

25.11.2015

Crisis, war, terrorism

Not a day passes without reports about attacks, plane crashes, hijacks, hostage-taking or bombings. Up until now, those almost always regarded the many, but far off crisis hot spots in Asia or Africa, but with the attacks in Paris, the events reached the heart of Europe. In Brussels, the highest terror alert level was raised, the US declared a global travel warning and suddenly border fences are broadly discussed. In this, to say the least, unsettled situation, it becomes hard to look forward to a holiday trip.

27.4.2015

Help abroad: Equal treatment for EU citizens

A new EU Directive regulates that EU citizens in emergency situations can make use of consular protection worldwide. Even if their home country is not represented at their destination, they are entitled to equal treatment by diplomatic or consular authorities of other EU Member States.

28.10.2014

Ebola: ECC Austria informs

The Ebola epidemic in West Africa spreads insecurity among European consumers. The European Consumer Centre Austria (ECC) provides information about the current situation.