Purchase & Order
The Geo-blocking regulation comes into force EU-wide on December 3rd, 2018. She prohibits discrimination of consumers based on their nationality or place of residence when shopping cross-border – online or offline.
Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.
As of today, 1 July 2021, the tax exemption for imports into the EU no longer applies to goods with a value of less than 22 euros. We describe what price increases and also improvements this means for end customers.
Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!
Finance & Insurance
Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.
The pros and cons of different payment options.
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.