Purchase & Order

Buyer Protection

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7 important questions about Geo-blocking

The Geo-blocking regulation comes into force EU-wide on December 3rd, 2018. She prohibits discrimination of consumers based on their nationality or place of residence when shopping cross-border – online or offline.

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EU: Price comparison of parcel delivery services

Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.

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Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

Shopping Online

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Webshop Home24 SE

Wrong delivery and stalling tactics, after frequent complaints we advise against ordering from the German online furniture mail order company Home24.

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Brexit: Scam with small ads

Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.

Finance & Insurance

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Gift vouchers in Europe

Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.

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Ordering travel documents online

Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.

Sozialministerium
VKI
EU
ECC
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