Nationwide flight strike in Italy - Your claims
Nearly a thousand flights canceled, 250,000 travelers affected. Learn about your rights to compensation and rebooking. Strike causes and impacts – read more now!
by Plane
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German traffic strike - flight cancellations in Austria as of Sunday
On Sunday (26 March 2023), all 12 flights between Vienna and Munich will be cancelled, and on Monday (27 March 2023), the 27 return flights between Vienna and Munich as well as Frankfurt, Nuremberg, Stuttgart, Düsseldorf, Hamburg and Cologne will be cancelled.
Will air passenger rights change soon?
A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.
Flight cancellations in the 2022 summer flight schedule
Worldwide, the airline industry is experiencing a massive pent-up demand for passenger flights. Expensive fuel prices and, above all, an acute shortage of staff resulted in thousands of flight cancellations and chaotic conditions at airports.
To whom should I address my claim as air passenger?
In the event of travel problems, claims can be made against an airline. However, several airlines or booking platforms are often involved in providing the service. So who should I make the claim to?
Is my flight protected by the EU regulation?
Which flights are covered by the EU Passenger Rights Regulation? Am I also protected by EU rights on my flight from or to third countries?
Problems with your baggage
If checked baggage does not arrive at the baggage carousel at the arrival airport, it is often delivered to the hotel days later. Those affected are entitled to have their emergency purchases paid for. Further compensation is available in the event of loss.
Airline has cancelled a flight - What am I entitled to?
When an airline cancels a flight, this is referred to as a cancellation. Passengers prevented from travelling on the cancelled flight are entitled to rerouting and often corresponding financial compensation.
Flight delay - What am I entitled to?
One of the most common problems when travelling by air is delays. After a certain length of delay, you are entitled to the following benefits.
Alitalia to be discontinued - successor ITA in the starting blocks
The insolvent Alitalia will be replaced by a new company called ITA on 15 October. If you still have valid tickets, you should apply for a refund or rebooking by then!
Strike: Airline has to refund says ECJ
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
Brexit - travellers and consumers
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Hardly any money back on flight bookings
Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.
Level Europe is bankrupt
Insolvency of low cost airline - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.
Travelgenio sentenced for "flexible" ticket
Misleading advertising of "flexible" tickets by the online tour operator led to a lawsuit and conviction in Vienna.
ECJ ruling against misleading air fares
Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.
Condor accepts passenger claims again
Condor's insolvency was adverted after sale to Polish airline. Passengers can claim compensation again.
Coronavirus in China
The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?
Adria Airways insolvent
07.10.2019 / Lodge claims
Flight booking: Opodo Prime
Opodo is an online intermediary for flights, hotels, rental cars and package travels, situated in England and Spain. We are currently receiving a lot of complaints about the company, regarding non-transparent pricing on the German website.
Flight delays outside the EU
15.07.2019 / ECJ: Compensation from airline
Tips for silent airports
More and more airports refrain from loudspeaker announcements, to reduce noise and thereby stress for passengers. However, consumers regularly contact us as they encountered problems because of it.
Verdict against KLM
10.04.2019 / Charges for "no show" inadmissible
Tips for check-in with Wizz Air
We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee.
WOW Air insolvent
29.03.2019 / Several airlines pitch in
Problems after Boeing flying ban
15.03.2019 / Your rights as a passenger
Laudamotion: Fees for airport check-in
27.02.2019 / Success of VKI
Insolvency of FlyBMI
20.02.2019 / Airline no longer operative
Insolvency of Small Planet Airlines GmbH
05.02.2019 / Info regarding claim submission
Airline Germania insolvent
05.02.2019 / Info for affected consumers
Technical problems on airport
16.01.2019 / No compensation for delay
Strike at Brussels airport
30.10.2018 / Hundreds of flights cancelled
Attention when booking WizzAir
24.10.2018 / Expensive check-in at airport
Separate transportation contracts
Many consumers book their flights via an intermediary, like an online travel agency. A problem which can occur and is often hard to recognize, are separate transportation contracts. In case of cancellation or delay, this may lead to massive problems.
Alternative flight after cancellation
When your flight is cancelled or you are denied boarding, you are entitled to alternative transportation to your destination. Usually, you are rebooked to another flight.
Scams with eTA and ESTA
29.05.2018 / Overpriced on wrong websites
Ordering travel documents online
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
Refund after flight cancellation
12.09.2018 / Airline has to pay total price
Air passenger rights: Strike
10.09.2018 / Important verdict in Germany
Data leak at British Airways
07.09.2018 / Website and app affected
Changes of flight dates
Wird ein Flug annulliert, lässt sich dagegen nichts ausrichten, gegen unzumutbare Ersatzleistungen aber durchaus.
Strike: Verdict against Lufthansa
A Luxembourgish court decided that Lufthansa has to reimburse passengers who are affected by a strike. According to the judge, the airline can't claim extraordinary circumstances. It is the second ruling of this kind in a short time.
Air travel: Delay
Regrettably, flight delays happen rather frequently. If the delay is 5 hours or even more you have the right to rescission and can demand the refund of the ticket price.
Problems during air travel
Nearly every day brings media reports about problems regarding air travel. Especially during the holiday season, many consumers are affected by delayed or cancelled flight. We made an overview of your rights in such cases.
