On Sunday (26 March 2023), all 12 flights between Vienna and Munich will be cancelled, and on Monday (27 March 2023), the 27 return flights between Vienna and Munich as well as Frankfurt, Nuremberg, Stuttgart, Düsseldorf, Hamburg and Cologne will be cancelled.
A new attempt for revised passenger rights in air travel is here. The initiative could lead to the replacement of the old Air Passenger Rights Regulation, especially in the area of delays and flight cancellations. This means that air travellers in the EU will get more rights in the future - but also fewer in certain cases.
Worldwide, the airline industry is experiencing a massive pent-up demand for passenger flights. Expensive fuel prices and, above all, an acute shortage of staff resulted in thousands of flight cancellations and chaotic conditions at airports.
The insolvent Alitalia will be replaced by a new company called ITA on 15 October. If you still have valid tickets, you should apply for a refund or rebooking by then!
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.
Insolvency of low cost airline - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.
Misleading advertising of "flexible" tickets by the online tour operator led to a lawsuit and conviction in Vienna.
Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.
Condor's insolvency was adverted after sale to Polish airline. Passengers can claim compensation again.
The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?
07.10.2019 / Lodge claims
Opodo is an online intermediary for flights, hotels, rental cars and package travels, situated in England and Spain. We are currently receiving a lot of complaints about the company, regarding non-transparent pricing on the German website.
15.07.2019 / ECJ: Compensation from airline
More and more airports refrain from loudspeaker announcements, to reduce noise and thereby stress for passengers. However, consumers regularly contact us as they encountered problems because of it.
10.04.2019 / Charges for "no show" inadmissible
We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee.
29.03.2019 / Several airlines pitch in
15.03.2019 / Your rights as a passenger
27.02.2019 / Success of VKI
20.02.2019 / Airline no longer operative
05.02.2019 / Info regarding claim submission
05.02.2019 / Info for affected consumers
16.01.2019 / No compensation for delay
30.10.2018 / Hundreds of flights cancelled
24.10.2018 / Expensive check-in at airport
Many consumers book their flights via an intermediary, like an online travel agency. A problem which can occur and is often hard to recognize, are separate transportation contracts. In case of cancellation or delay, this may lead to massive problems.
When your flight is cancelled or you are denied boarding, you are entitled to alternative transportation to your destination. Usually, you are rebooked to another flight.
29.05.2018 / Overpriced on wrong websites
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
12.09.2018 / Airline has to pay total price
10.09.2018 / Important verdict in Germany
07.09.2018 / Website and app affected
Wird ein Flug annulliert, lässt sich dagegen nichts ausrichten, gegen unzumutbare Ersatzleistungen aber durchaus.
A Luxembourgish court decided that Lufthansa has to reimburse passengers who are affected by a strike. According to the judge, the airline can't claim extraordinary circumstances. It is the second ruling of this kind in a short time.
Regrettably, flight delays happen rather frequently. If the delay is 5 hours or even more you have the right to rescission and can demand the refund of the ticket price.
Nearly every day brings media reports about problems regarding air travel. Especially during the holiday season, many consumers are affected by delayed or cancelled flight. We made an overview of your rights in such cases.
If you were at the check-in counter on time, having valid travel documents with you and were still denied boarding you are entitled to several rights and services.
In case your booked flight was cancelled, you are entitled to several rights and services.
01.06.2018 / ECJ: Booking and place decisive
17.04.2018 / Compensation for air passengers
10.04.2018 / Regional and air traffic
08.01.2018 / Information for consumers
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