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About the ECC-Net

The European Consumer Centres (ECC) network is known internationally by its acronym ECC-Net. This group of 29 consumer institutions funded by the EU Commission has offices in all EU Member States, Norway, Iceland and the United Kingdom. In Austria, the ECC is located in the Verein für Konsumenteninformation (VKI).

Your own place of residence and the location of the company with which you have a problem will determine who is responsible for your consultation:

 

  • I live in Austria and company is in Austria

If both your place of residence is in Austria and your question or complaint concerns a company in Austria, the VKI counselling service is competen.

 

  • I live outside the EU

If you are resident outside the EU, Iceland, Norway or the UK, you can contact a consumer protection organisation in your country of residence. Find the appropriate contact on the ICPEN website.

 

  • I live in Austria and the company is in another EU country

If you live in Austria and your question or complaint concerns a company from an EU country, Iceland, Norway and the United Kingdom, please fill in our online form or contact us by email.

 

  • I live in another EU country and the company is in Austria

There is a local ECC in all EU countries as well as Iceland, Norway and the United Kingdom. Please contact the ECC in your own home country from the list below:

European Consumer Centres

 

AT Flag
 ECC Austria
 Mariahilferstraße 81
 1060 Vienna

 

BE Flag
 ECC Belgium
 Rue de Hollande 13
 1060 Brussels

 

BG Flag
 ECC Bulgaria
 14 Bacho Kiro Street 14
 1000 Sofia

 

HR Flag
 ECC Croatia
 Ulica grada Vukovara 78
 10000 Zagreb

 

CZ Flag
 ECC Czech Republik
 Štěpánská 796/44
 11000 Prague 1

 

CY Flag
 ECC Cyprus
 Agapinoros 2, IRIS Tower
 1421 Nicosia

 

DK Flag
 ECC Danmark
 Carl Jacobsens Vej 35
 2500 Valby

 

EE Flag
 ECC Estonia
 Endla 10a 
 10142 Tallinn

 

FI Flag
 ECC Finland
 Lintulahdenkuja 2
 00531 Helsinki

 

FR Flag
 ECC France
 Bahnhofsplatz 3
 77694 Kehl (Germany)

 

DE Flag
 ECC Germany
 Bahnhofsplatz 3
 77694 Kehl

 

EL Flag
 ECC Greece
 Alexandras Av. 144
 11471 Athens

 

HU Flag
 ECC Hungary
 8-11 Csalogány Utca
 H-1027 Budapest

 

IS Flag
 ECC Iceland
 Guðrúnartún 1
 105 Rejkavik

 

IE Flag
 ECC Ireland
 Green Street 1
 D07-X6NR Dublin

  

IT Flag
 ECC Italy
 Via G.M. Lancisi n.25
 00161 Rom

 

LV Flag
 ECC Latvia
 Brivibas Str.55-207
 1010 Riga

 

LT Flag
 ECC Lithuania
 Algirdo Str.31
 LT-03219 Vilnius

 

LU Flag
 ECC Luxembourg
 Route d´Arlon 271
 L-1150 Luxembourg

 

MT Flag
 ECC Malta
 South Street 47A
 VLT1101 Valletta

 

NL Flag
 ECC Netherlands
 Moreelsepark 1
 3511EP Utrecht

 

NO Flag
 ECC Norway
 Postboks 463
 0105 Oslo

 

PL Flag
 ECC Poland
 Powstńców Warszawy 1
 00-950 Warszaw

 

PT Flag
 ECC Portugal
 Praça Duque de Saldanha 31-1
 1069-013 Lisbon

 

RO Flag
 ECC Romania
 Bd.Aviatorillor 72, sec.1
 01186 Bucharest

 

SK Flag
 ECC Slovakia
 Mlynske nivy 44/a
 82715 Bratislava

 

SI Flag
 ECC Slovenia
 Kotnikova 5
 1000 Ljubljana

 

ES Flag
 ECC Spain
 Principe de Vergara 54C
 28006 Madrid

 

SE Flag
 ECC Sweden
 Tage Erlandergatan 8A
 65102 Karlstad

 

UK Flag
 EVZ United Kingdom
 Sylvan Court 1
 Southfields Business Park
 SS156TH Basildon Essex

The network of 29 European Consumer Centres (ECCs) gives EU consumers the opportunity to find out their rights and take full advantage of the opportunities offered by the single market.

 

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