About the ECC-Net
The European Consumer Centres (ECC) network is known internationally by its acronym ECC-Net. This group of 29 consumer institutions funded by the EU Commission has offices in all EU Member States, Norway, Iceland and the United Kingdom. In Austria, the ECC is located in the Verein für Konsumenteninformation (VKI).
Your own place of residence and the location of the company with which you have a problem will determine who is responsible for your consultation:
I live in Austria and company is in Austria
If both your place of residence is in Austria and your question or complaint concerns a company in Austria, the VKI counselling service is competen.
I live outside the EU
If you are resident outside the EU, Iceland, Norway or the UK, you can contact a consumer protection organisation in your country of residence. Find the appropriate contact on the ICPEN website.
I live in Austria and the company is in another EU country
If you live in Austria and your question or complaint concerns a company from an EU country, Iceland, Norway and the United Kingdom, please fill in our online form or contact us by email.
I live in another EU country and the company is in Austria
There is a local ECC in all EU countries as well as Iceland, Norway and the United Kingdom. Please contact the ECC in your own home country from the list below:
European Consumer Centres
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ECC Austria Mariahilferstraße 81 1060 Vienna
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ECC Belgium Rue de Hollande 13 1060 Brussels
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ECC Bulgaria 14 Bacho Kiro Street 14 1000 Sofia
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ECC Croatia Ulica grada Vukovara 78 10000 Zagreb
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ECC Czech Republik Štěpánská 796/44 11000 Prague 1
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ECC Cyprus Agapinoros 2, IRIS Tower 1421 Nicosia
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ECC Danmark Carl Jacobsens Vej 35 2500 Valby
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ECC Estonia Endla 10a 10142 Tallinn
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ECC Finland Lintulahdenkuja 2 00531 Helsinki
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ECC France Bahnhofsplatz 3 77694 Kehl (Germany)
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ECC Germany Bahnhofsplatz 3 77694 Kehl
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ECC Greece Alexandras Av. 144 11471 Athens
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ECC Hungary 8-11 Csalogány Utca H-1027 Budapest
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ECC Iceland Guðrúnartún 1 105 Rejkavik
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ECC Ireland Green Street 1 D07-X6NR Dublin
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ECC Italy Via G.M. Lancisi n.25 00161 Rom
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ECC Latvia Brivibas Str.55-207 1010 Riga
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ECC Lithuania Algirdo Str.31 LT-03219 Vilnius
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ECC Luxembourg Route d´Arlon 271 L-1150 Luxembourg
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ECC Malta South Street 47A VLT1101 Valletta
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ECC Netherlands Moreelsepark 1 3511EP Utrecht
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ECC Norway Postboks 463 0105 Oslo
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ECC Poland Powstńców Warszawy 1 00-950 Warszaw
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ECC Portugal Praça Duque de Saldanha 31-1 1069-013 Lisbon
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ECC Romania Bd.Aviatorillor 72, sec.1 01186 Bucharest
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ECC Slovakia Mlynske nivy 44/a 82715 Bratislava
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ECC Slovenia Kotnikova 5 1000 Ljubljana
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ECC Spain Principe de Vergara 54C 28006 Madrid
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ECC Sweden Tage Erlandergatan 8A 65102 Karlstad
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EVZ United Kingdom Sylvan Court 1 Southfields Business Park SS156TH Basildon Essex
The network of 29 European Consumer Centres (ECCs) gives EU consumers the opportunity to find out their rights and take full advantage of the opportunities offered by the single market.
Our mission
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