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About us

We, the European Consumer Centre (ECC), are hosted in Austria by the Association for Consumer Information (VKI). There are such centres in all EU Member States, Norway, Iceland and the United Kingdom. They empower EU consumers to know their rights and make full use of the opportunities offered by the internal market. The 29 ECCs are funded by the EU Commission and operate free of charge for those seeking help.

White circle pictogram showing the "European Consumer Centre Austria" Logo in blue, green and yellow colours

We can advise...

... end consumers about their rights when purchasing and using goods and services in the European Economic Area.

Ask us!

We intervene...

... out of court in the event of consumer problems with companies. With the help of our respective national offices, we contact the companies and make claims on behalf of the injured parties in accordance with statutory consumer protection. As a rule, we reach amicable solutions. If companies do not co-operate, we inform injured parties about other dispute resolution options.

Put us to work!

As the ECC-Net, we strongly collaborate as consumer protectors. Our strength lies in the expertise and networked cooperation of over 150 lawyers in 29 country offices. The video illustrates this procedure. Find out here who is responsible for your problem. If you would like to contact another country office, please select from the following list:

European Consumer Centres


AT Flag
 ECC Austria
 Mariahilferstraße 81
 1060 Vienna


BE Flag
 ECC Belgium
 Rue de Hollande 13
 1060 Brussels


BG Flag
 ECC Bulgaria
 14 Bacho Kiro Street 14
 1000 Sofia


HR Flag
 ECC Croatia
 Ulica grada Vukovara 78
 10000 Zagreb


CZ Flag
 ECC Czech Republik
 Štěpánská 796/44
 11000 Prague 1


CY Flag
 ECC Cyprus
 Agapinoros 2, IRIS Tower
 1421 Nicosia


DK Flag
 ECC Danmark
 Carl Jacobsens Vej 35
 2500 Valby


EE Flag
 ECC Estonia
 Endla 10a 
 10142 Tallinn


FI Flag
 ECC Finland
 Lintulahdenkuja 2
 00531 Helsinki


FR Flag
 ECC France
 Bahnhofsplatz 3
 77694 Kehl (Germany)


DE Flag
 ECC Germany
 Bahnhofsplatz 3
 77694 Kehl


EL Flag
 ECC Greece
 Alexandras Av. 144
 11471 Athens


HU Flag
 ECC Hungary
 8-11 Csalogány Utca
 H-1027 Budapest


IS Flag
 ECC Iceland
 Guðrúnartún 1
 105 Rejkavik


IE Flag
 ECC Ireland
 Green Street 1
 D07-X6NR Dublin


IT Flag
 ECC Italy
 Via G.M. Lancisi n.25
 00161 Rom


LV Flag
 ECC Latvia
 Brivibas Str.55-207
 1010 Riga


LT Flag
 ECC Lithuania
 Algirdo Str.31
 LT-03219 Vilnius


LU Flag
 ECC Luxembourg
 Route d´Arlon 271
 L-1150 Luxembourg


MT Flag
 ECC Malta
 South Street 47A
 VLT1101 Valletta


NL Flag
 ECC Netherlands
 Moreelsepark 1
 3511EP Utrecht


NO Flag
 ECC Norway
 Postboks 463
 0105 Oslo


PL Flag
 ECC Poland
 Powstńców Warszawy 1
 00-950 Warszaw


PT Flag
 ECC Portugal
 Praça Duque de Saldanha 31-1
 1069-013 Lisbon


RO Flag
 ECC Romania
 Bd.Aviatorillor 72, sec.1
 01186 Bucharest


SK Flag
 ECC Slovakia
 Mlynske nivy 44/a
 82715 Bratislava


SI Flag
 ECC Slovenia
 Kotnikova 5
 1000 Ljubljana


ES Flag
 ECC Spain
 Principe de Vergara 54C
 28006 Madrid


SE Flag
 ECC Sweden
 Tage Erlandergatan 8A
 65102 Karlstad


UK Flag
 EVZ United Kingdom
 Sylvan Court 1
 Southfields Business Park
 SS156TH Basildon Essex

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