To calculate this amount, i.e. the amount of the price reduction, one can refer to the Frankfurt List or the Zak Travel Price Reduction Table. The percentages listed in the table are not binding for companies, but they are a good guide.
Damages in case of fault
Compensation can only be claimed from the tour operator if the tour operator or its contractual partners on site are at fault for the defects. A classic example of this is an illness caused by a spoiled hotel buffet. In such a case, one is entitled to compensation for the medical costs as well as damages for pain and suffering.
However, the extent of the illness must be comprehensively documented (including a list of the sick tourists in the hotel, if applicable) and the course of the illness must be verifiable (e.g. by medical certificates).
In addition, there is the possibility of claiming compensation for lost holiday enjoyment if there were considerable deficiencies.
Vouchers do not have to be accepted
The tour operator cannot merely offer vouchers for compensation. The aggrieved consumers can insist on receiving a payout for both price reduction and damages.