On the road again - sales agents on the Canary Islands are pushing touristst into unfavourable timeshare contracts. What you have to watch out for and what you should do when signing a contract, you can find out here.
When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.
Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.
Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.
The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.
21.09.2018 / After complaints on EU level
Holidays, finally! Walking on the beach, relaxing and enjoying the good life. Suddenly, someone approaches you with an offer. ECC Austria advises to be very careful.
18.12.2015 / European Consumer Centres create clarity
Better protection for holiday-makers.
In February 2011, a new EU Directive on Timesharing was enacted to improve consumer protection in this area. If it works effectively is to be evaluated by an Europe-wide survey of the EU.
Dubious firms offer to resell timesharing rights on behalf of consumers.
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