Splashline Travel u. Event GmbH is bankrupt
Major event "Summer Splash" on Mediterranean beaches falls through. Bankruptcy of the Austrian Matura tour provider official since 28.5.2020.
Coronavirus in China
The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?
Thomas Cook insolvent
Information for holidaymakers on the Thomas Cook bankruptcy. In this news story can read up on tangible instructions about how to best to proceed, if you have prepaid a part or the full cost of your planned trip.
Scam with Thomas Cook
30.09.2019 / Data theft with faked e-mails
FAQ Thomas Cook
The Thomas Cook concern comprises various companies in various countries. Not all of them are insolvent. We answer the most frequent questions about the current situation.
Deficiencies at your holiday hotel
The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.
Insolvency of H&H Touristik GmbH
11.02.2019 / German tour operator
Insolvency of Travelbird
09.01.2019 / Information for consumers
Insolvency protection for package travels
You have been looking forward to a nice holiday for a long time, but then one of the companies involved becomes insolvent. This is a shock for many consumers. Can I still travel? Do I have to pay a certain part again? Do I get all the money back? Or have I also lost my savings?
Your new rights at package travels
In Austria, the new package travel law (PRG) came into force on July 1st, 2018. The following article explains which rights you have since then.
FAQ Package Holidays
In these FAQs (Frequently Asked Questions) we give a brief overview of your rights on package holidays under the new Austrian Package Travel Act (PRG).
Verdict against DocLX
14.02.2018 / Aggressive advertising
The new package travel law
On 1. July 2018, the new package travel law (PRG) came into force in Austria. It brought a lot of new rules, designed for the digital age and its new ways of travel booking. The aim to strengthen and modernise the protection for travellers brings more complexity.
Verdict regarding package travel
19.01.2018 / Withdrawal after changes
JT Touristik insolvent
13.10.2017 / What consumers can do now
Defects at destination
ECC Austria knows how to deal with travel deficiencies and which rights consumers have.
Holiday homes: Danish firm Vacasol insolvent
24.10.2016 / Information for consumers
Class trips after graduation
Regrettably this article is only available in German.
After graduation trips: The agony of choice
21.09.2016 / Decision support by the Social Ministry
Unister: Insolvency application
21.07.2016 / What does this mean for tourists?
EURO 2016: Terror Alert App
09.06.2016 / Behaviour advice from the French goverment
Insolvency of Haindl-Reisen
22.01.2016 / Deadline for claims on 29.01.
Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.
H "APP" Y in Europe
11.06.2015 / Travel App as ideal travel compagnion
Online travel agencies
Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.
Insolvency of tour operators
Legal regulations in Austria and the EU
Booking a journey
Online or offline - what you should consider before booking a journey.
Gullivers Reisen insolvent
07.11.2014 / Concerned consumers can turn to Verein für Konsumenteninformation VKI.
ECC-Net: Travel App now available worldwide
Very popular among Austrian consumers.
Little dictionary for booking a journey
Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.
Basketball World Cup 2014 in Spain
07.08.2014 / ECC-Flyer for sport fans
ECC-Net: Travel App
The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.
Spring cleaning at European travel websites
National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.
Read first and click after
Online booking is comfortable but not without problems. Only one click transforms a virtual offer into a binding contract.
Reading travel brochures carefully
ECC Austria has gathered reading tips for your holiday dreams.
Package or flight and hotel separately?
The overview by ECC Austria helps you find out wether the package tour or the individual trip fits your needs.
Ten mistakes regarding travel documents
The Austrian organisation ÖAMTC summarized the most common misconceptions about passports and ID cards.
Ban on aggressive advertising
Regrettably this article is only available in German.
Important information regarding your package holiday.