Instructions for the ECC online form if you have questions – steps 4 and 5 explained

⬅️ Back to explanations of steps 1–3

Screenshot of the ECC input form with selected checkboxes up to step 4, ‘Insert documents’

Step 4 – If you have any questions: Insert documents

If you previously selected "Enquiry" in step 3 of the input form, you can now upload various invoices, photos, screenshots or similar documents in step 4. This is not mandatory, but it will enable us to provide a more accurate assessment and response.

Screenshot of the ECC input form with selected checkboxes up to step 5 ‘Confirm and send’

Image: ECC Austria

Step 5 – If you have any questions: Confirm and send

If you selected "Enquiry" in the third step, you can complete your entries in this final fifth step by confirming your consent to the data protection policy.

We receive many enquiries every day and respond to them as they come in. We therefore ask for your patience until we get back to you. You will receive a ticket number (e.g. ECCAT-12345) by email. If you have any queries, please quote this number. If you need a quick answer to your question, you can also call us during our hotline hours.