Many consumers currently complain about the Spanish online shop Gran Optic. It offers glasses of popular designer brands for very cheap prices.
The website appears to be professionell, it has very well made language versions (e.g. in German). However, if you search for "Gran Optic" online, you find a lot of negative reports of angry customers.
The online shop claims to offer various payment methods, but consumers are often forced to pay in advance.
One consumer told us that, after she ordered and paid, received several messages from Gran Optic, saying that the colour was not available or that they had delivery problems. After a longer back and forth, the consumer decided to withdraw from the contract. Since then, she never got any further replies from Gran Optic and they never refunded the already paid amount to her.
Tips from your ECC
Unfortunately, it is currently not possible to find a solution out of court with Gran Optic. Therefore, we recommend the following:
- If you paid with credit card, ask your credit card company for a chargeback.
- If Gran Optic does neither reply nor refund, file a charge for fraud at the police.
- If you have a legal expenses insurance, report the case to your attendant.
In general, we advise that you enter the name of an unknown online shop into a search engine before placing an order. It often helps to read the reviews of other consumers in order to find out whether it is a trustworthy trader or not.