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Caution

Usury with books

Facsimiles, i.e. replicas, of magnificent antique volumes, bibles or encyclopaedias are sold for thousands of euros in door-to-door sales. The victims are mainly elderly or old people. They were promised a safe investment. It later transpires that they were sold relatively worthless books.

Compensation for fraudulent "Next Gen" draws

Since 2013, the US company Next Gen Inc. has been active with various dubious raffles on social media such as Facebook. Mostly elderly people fell for their alleged prize draws and lotteries. As of today, victims from Austria have the opportunity to recover part of the damages they suffered.

Microsoft Scam

Alleged Microsoft employees call, send emails or pretend to be tech support in response to fake error messages in order to pull off various scams. Here is a summary and tips on how to behave.

Coaching rip-off still going strong

Dubious coaching providers are still very active. Hardly any other rip-off industry knows how to use the potential of social media and target group advertising so skilfully to get money from the unsuspecting. We give those affected recommendations for action and warn urgently against cost traps amounting to several thousand euros!

Bitter pills - risks with online medicines

In this article, we have compiled information on how to recognise a reputable online pharmacy, which products may be sold and purchased at all, and which other legal regulations must be observed.

Beware of hacker SMS about alleged parcel delivery

Attention: A fake SMS message about a fake parcel delivery is currently doing the rounds among Austrian Android smartphones. If you click on the link it contains, spy software will be installed on your mobile phone!

Customer reviews on the internet

It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.

Warning: eikora.de does not deliver

Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!

Fraud with fake holiday homes

When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.

Fast cash through coaching?

Countless self-proclaimed coaches try to "scale" their business on YouTube, Instagram, Facebook and TikTok by selling highly dubious business models with their image of success. We do not find this trend "nice", to stay in the language of damaged young adults. Requests for help at the ECC continue to increase because of the coaching rip-off. An enormous wave of advertisements with get-rich-quick instructions is intended to chill young viewers in particular with the wealth on display and is flooding social media.

Safer Streaming

Even before the coronavirus pandemic, the market for streaming services was in a solid growth process. The lockdown measures to contain COVID-19 have boosted demand even further, with leading streaming services even agreeing to reduce the video quality of streams at the request of the EU Commission to free up bandwidth for more important services. Even though the first rush of new customers to the streaming platforms has already slowed down somewhat, the increased demand in the area of video streaming has also led to an increased number of consumers who have fallen for fraudulent offers. Many consumers do not notice if they have signed up for a dubious streaming service. The rude awakening often comes a few days later when letters arrive from lawyers or debt collection agencies demanding several hundred euros for allegedly completed annual memberships. Due to the numerous requests for help from injured parties, the European Consumer Centre Austria (ECC) has now compiled information for consumers on the subject of video streaming.

Fraud traps in social media

Consumers often fall prey to psychological stimuli that cause them to act impulsively and rashly. Read here about scams on social media and the new CPC Regulation, which improves the warning system and enforcement of consumer offences in the EU.

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

Warning against Aliaz Cooperation SIA

A dubious supplier of sexual enhancers (Horsepower) is luring customers into subscription traps. Unwanted deliveries are repeatedly sent to people who have agreed to a free trial or single delivery. Surprising bills and demands from debt collection agencies promptly follow.

Warning: Holiday homes in Spain

Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.

Brexit: Scam with small ads

Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.

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