Rights when travelling by plane
Our short German language video summarises the most important rights of passengers. You can find further information and situation-specific instructions for action, together with suitable sample letters, in the text guides below.
Our collected guides on the subject of flight
All articles on the subject of flight
Brexit - travellers and consumers
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Hardly any money back on flight bookings
Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.
Level Europe is bankrupt
Insolvency of low cost airline - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.
Travelgenio sentenced for "flexible" ticket
Misleading advertising of "flexible" tickets by the online tour operator led to a lawsuit and conviction in Vienna.
ECJ ruling against misleading air fares
Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.
Condor accepts passenger claims again
Condor's insolvency was adverted after sale to Polish airline. Passengers can claim compensation again.
Coronavirus in China
The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?
