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Graphic of a phishing attempt, angler with fraud mask tries to pull credit card from one laptop to another
Phishing is doing the rounds again - this time fraudsters are posing as customs officials Image: Photoroyalty / shutterstock

Phishing attempt through alleged customs message

The Ministry of Finance (BMF) warns of a current fraud attempt that can currently be found in many email inboxes. A fake notification, supposedly from Austrian Customs, asks you to pay a fee. Do not follow the instructions in this internet scam under any circumstances!

  • Do not pay in anything!

  • Do not follow any links from this email!

  • Do not reply to the email - especially not with your PIN as requested!

From the sender "Zoll-Paket-Dienste@Osterreichischer-Zoll.at" (a fake address), official-looking messages come either as a somewhat more detailed mail with the subject "Your parcel will be retained by customs" or in short form with the subject "General direktion Zoll". In recent years, Internet fraudsters have repeatedly tried to mislead victims with similar scams. Sometimes they try to pass themselves off as a government agency, other times as a parcel service or delivery company (e.g. DHL), with fake pick-up notices containing a link that causes damage.

  • In the current long form of the alleged customs, recipients are asked to click on a link and pay a credit of €75 into the payment software "Paysafecard". This is to pay the alleged fee of about €50. The scammers then instruct the user to send the PIN code of the payment software to "Kundendienst@post.at".
  • In short form, the fake mail contains the link "Click here for more information: INFORMATION" is included. Fraudsters try to steal personal data from those who follow this link in the next step.

Both the Customs Administration and the Federal Ministry of Finance point out that both the e-mail and the linked website are fakes. If you have followed the link in error, do not under any circumstances enter passwords, PIN codes, credit card data or other personal details!  Please remember that government bodies always send such official documents to you in writing by post or, if you have set this up, via the Databox of Finanzonline and never by simple email.

In the following you will find the download of a brochure of the BMF on internet fraud (German language).

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