From the sender "Zoll-Paket-Dienste@Osterreichischer-Zoll.at" (a fake address), official-looking messages come either as a somewhat more detailed mail with the subject "Your parcel will be retained by customs" or in short form with the subject "General direktion Zoll". In recent years, Internet fraudsters have repeatedly tried to mislead victims with similar scams. Sometimes they try to pass themselves off as a government agency, other times as a parcel service or delivery company (e.g. DHL), with fake pick-up notices containing a link that causes damage.
- In the current long form of the alleged customs, recipients are asked to click on a link and pay a credit of €75 into the payment software "Paysafecard". This is to pay the alleged fee of about €50. The scammers then instruct the user to send the PIN code of the payment software to "Kundendienst@post.at".
- In short form, the fake mail contains the link "Click here for more information: INFORMATION" is included. Fraudsters try to steal personal data from those who follow this link in the next step.
Both the Customs Administration and the Federal Ministry of Finance point out that both the e-mail and the linked website are fakes. If you have followed the link in error, do not under any circumstances enter passwords, PIN codes, credit card data or other personal details! Please remember that government bodies always send such official documents to you in writing by post or, if you have set this up, via the Databox of Finanzonline and never by simple email.
In the following you will find the download of a brochure of the BMF on internet fraud (German language).