Zum Inhalt
Stylised icon collection for contact options such as email, telephone, personal contact
The ECC is the official contact point in Austria - contact us about geoblocking, online dispute resolution, danger at your holiday destination or the EU Services Directive! Image: creativetan / Shutterstock

ECC as official contact point

We are the officially mandated point of contact and provide assistance with enquiries in the following areas:

Danger at holiday destination

On behalf of the Austrian Ministry of Social Affairs, the ECC is an official counselling centre on legal issues concerning travel to dangerous areas affected by natural disasters, threat of war, unrest, epidemics or terrorism. Would you like to find out about cancellation options and costs in case of travel cancellation, travel insurance, the meaning of an official travel warning or similar?

Pictogram about "Danger at the holiday location"

When danger threatens at the destination

Geoblocking

The ECC Austria is the contact point for consumers according to Art. 8 of the EU Geoblocking Regulation. We support you if you cannot purchase goods or services in other EU countries due to your place of residence or nationality, or if your means of payment (credit card, bank account) are not accepted due to the same reasons.

  • Hotline Monday and Thursday , 9 a.m. - 1 p.m. on 01 - 588 77 81
  • What is Geoblocking ? Read our article explaining common issues
Pictogram about "Geoblocking"

Geoblocking is banned in the EU

Services Directive

We are also the contact point for consumers according to Art. 21 of the EU Services Directive. If you are planning to use cross-border services (such as in the construction or craft sector), you can ask us about your rights.

  • Hotline Monday and Thursday , 9 a.m. - 1 p.m. on 01 - 588 77 81
Pictogram about ""Services Directive

Using services from abroad

Online dispute resolution via ODR

Since 2016, the online dispute resolution platform of the European Commission has been in operation and the ECC Austria has been officially designated as the national ODR contact point. In the event of a dispute, we support you in particular in communicating with the other party and the competent dispute resolution bodies, and provide information on the functioning of the ODR platform as well as applicable consumer rights in Austria. In addition, we help with the submission of the customer complaint on the ODR platform and also businesses if they want to use ODR on their own.

  • Hotline Monday and Thursday , 9 a.m. - 1 p.m. on 01 - 588 77 81
  • Our article explains funktionality and usage conditions of the ODR platform
Pictogram about "ODR"

Using ODR platform in dispute resolution

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Screenshot der Sendung Magazin Royal Mit Jan Böhmermann als Anchorman

Coaching rip-off still going strong

Dubious coaching providers are still very active. Hardly any other rip-off industry knows how to use the potential of social media and target group advertising so skilfully to get money from the unsuspecting. We give those affected recommendations for action and warn urgently against cost traps amounting to several thousand euros!

Cruise ship on the Danube in front of Melk Abbey and autumn forest on the bank

ECJ clarifies ship passenger rights

A decision of the Euroean Court of Justice strengthened the rights of ship passengers in September 2021. More and more tourists are travelling on Austrian waters, so this ruling is also increasingly relevant in this country. We provide an outlook on these passenger rights and compensation payments due.

Smartphone Display zeigt "Gambling Commission" und britischer Flagge, im Hintergrund Tastatur und Spielwürfel

Online gambling in Austria

Many affected gamblers do not even know that they can reclaim gambling debts they have incurred at foreign casinos or online casinos. These foreign companies do not have a licence in Austria. Our article explains the background and possibilities.

Maurer zieht nasse Fassade mit Kelle ab

What you should bear in mind when placing orders in other EU countries

In our globalised everyday life, contracting foreign companies is no longer unusual and the freedom to provide services is a fundamental right in the EU. We explain which rules and obligations apply and what you should look out for before placing orders with foreign companies.

Weibliche Hand tippt auf 5ten gelben Bewertugnsstern auf blauem Hintergrund

Customer reviews on the internet

It is no longer possible to imagine e-commerce without customer reviews, but they are not only an elementary part of online shopping. We show where trickery takes place and what to look out for.

Rosa Häusschen Kulisse aus Bastholz vor Strandhintegrund

Fraud with fake holiday homes

When timeshare flats or holiday homes booked online do not exist. Criminals are trying to extract money from the pockets of holidaymakers by using internet offers with stolen photos of real holiday flats.

Sozialministerium
VKI
EU
ECC
Zum Seitenanfang