To complain successfully

Your order wasn't delivered? The product is defect or incomplete? You have some questions regarding legal guarantee and commercial warranty?


The European Consumer Centre Germany (ECC) developed a new mobile app. With a few clicks, you will learn everything about your rights after a failed purchase. Based on product, seller and problem, you will get practical tips on how to react and what to request.


Good to know: The app covers legal information of all 30 countries of the European Consumer Centres Network (ECC-Net): Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, UK, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.


The app is available, in German language, free of charge:


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