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To complain successfully

New app by ECC Germany

Your order wasn't delivered? The product is defect or incomplete? You have some questions regarding legal guarantee and commercial warranty?

The European Consumer Centre Germany (ECC) developed a new mobile app. With a few clicks, you will learn everything about your rights after a failed purchase. Based on product, seller and problem, you will get practical tips on how to react and what to request.

Good to know: The app covers legal information of all 30 countries of the European Consumer Centres Network (ECC-Net): Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, UK, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

The app is available, in German language, free of charge:

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