The Dutch company LiL.nl BV operated several webshops for furniture: LiL.nl, LiL.de, Designwonen.com and Lilonline.com. Now it declared bankruptcy.
Since several months, our colleagues from ECC Netherlands received complaints from consumers who ordered products from the trader, but never received them.
What can consumers do?
Have you purchased a product at one of LIL.B.V.’s webshops and did not receive it? File your claim at the lawyer in charge of the insolvency proceedings, Mr. R. J. Frans. There are two possibilities to contact him:
- Send a letter to:
Att. mr. R.J.Frans
1501 BA Zaandam
- Or send an email to firstname.lastname@example.org.
What should your claim include?
- The insolvency number: F.15/18/131
- Short description of your case in English
- All relevant documents, like the order confirmation and proof of payment
The lodgement of your claim is free of charge. However, you should keep in mind that the refund that customers get through insolvency proceedings is only a percentage of their original claim. Furthermore, such proceedings can take a long time.
Find more information at the website of ECC Netherlands.