Zum Inhalt

Invoice from kinopalast24.com

Alleged annual subscription

Currently we get a lot of complaints from consumers concerning the streaming platform kinopalast24.com. The consumers registered on the website to watch movies. Five days later, they are requested to pay more than 200 Euro, because the free test phase has allegedly extended to an annual premium subscription.

No legal grounds

The company threatens to hire a debt collection agency and take legal steps if the consumers don't pay the sum of 238.80€. Don't let them intimidate you! You don't have to pay anything. The company is obliged to explicitly inform you about the upcoming extension of your contract. Without this reminder, the contract for an annual subscription is void.

Sample letter by the ECC

You can use our free sample letter for automatic contract extension (MB Automatische Vertragsverlängerung) to write to the providers of kinopalast24.com. Please note: Our sample letters are only available in German!

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Geldstapel mit Aufschrift und 3D Schrift "Giveaway" wird auf dunklem Hintergrund beleuchtet vom Logo der Federal Trade Commission

Compensation for fraudulent "Next Gen" draws

Since 2013, the US company Next Gen Inc. has been active with various dubious raffles on social media such as Facebook. Mostly elderly people fell for their alleged prize draws and lotteries. As of today, victims from Austria have the opportunity to recover part of the damages they suffered.

Im Hintergrund Microsoft Webseite darüber gelagert Icon mit durchgestrichenem Schraubschlüssel und Aufschrift "Stop Fakes!"

Microsoft Scam

Alleged Microsoft employees call, send emails or pretend to be tech support in response to fake error messages in order to pull off various scams. Here is a summary and tips on how to behave.

Hand holding mobile phone with lettering SMISHING on red background

Beware of hacker SMS about alleged parcel delivery

Attention: A fake SMS message about a fake parcel delivery is currently doing the rounds among Austrian Android smartphones. If you click on the link it contains, spy software will be installed on your mobile phone!

Screenshot of the Eikora website with warning pictogram in the foreground

Warning: eikora.de does not deliver

Numerous complaints have been made to ECC-Net and also to other consumer protection organisations about German online suppliers of bathroom fittings and furniture. The number of problem cases has risen sharply since the end of 2020, better order elsewhere!

Zum Seitenanfang