Rights when booking and using hire cars
When using a hire car abroad, we recommend the ECC network's travel app for legal information, practical support and language assistance. (Find it in the Apple App Store and Google Playstore) Further information on the subject of car hire, suitable sample letters and situation-specific instructions can be found in our guides below.
Our collected guides on the topic of car hire
All articles on the subject of cars
Car rental companies improve consumer protection
21.07.2015 / Leading providers promise changes
Rental car companies announce improvements for consumers
Car rental companies tended to cause anger among consumers in the past. Many conflicts are based on lack of transparency regarding the online booking process as well as payment demands due to alleged damages on the car.
Bad testimony for second hand car market
An EU-wide market study points out weaknesses and problems.
Online gas price calculator
A new service for Austrian consumers: the gas price database!
Tire pressure: Protection for drivers and environment
From 1 November 2014 it is obligatory within the EU that all new cars have a so called Tire Safety System (TSS).
Car rental companies change business practices
Three leading providers have to work on their website to adjust it to the Services Directive. It prohibits discrimination of consumers due to their place of residence or nationality. The car rental companies Hertz, Avis and Europcar will redesign their business practices after a "constructive dialog" with the European Commission.
Save fuel on vacation
Many Austrian consumers like to drive their own car on vacation.
Traffic rules in the EU
The European commission (DG MOVE) provides a practical overview of the most important traffic rules in all EU Member States.
