Claims against car rental companies have increased for some time now. The EU Commission therefore implemented an EU-wide action, in cooperation with the Network of the European Consumer Centres (ECC-Net) and national enforcement bodies. The result: Five leading rental car companies have promised to evaluate their business practices with regards to European consumer rights and to develop a more consumer friendly policy in several areas.
The providers Avis Budget, Enterprise Rent-a-Car, Europcar, Hertz and Sixt want to make some significant changes until the end of 2015. Nevertheless, the EU Commission still has some open question that need to be clarified.
Find more information in this article: Rental car companies announce improvements for consumers