Chamber of Labour examines webshops
Regrettably this article is only available in German as it contains information which is especially useful to consumers in the German-speaking area. Consumers from other EU Member States won't face the described situations.
For more information regarding the Button solution, please read the following article of ECC Austria.
With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.
Improved protection against Internet cost traps
Direct shipping from manufacturers to customers continues to boom. We show why this is disadvantageous from a consumer protection perspective in 20 steps. From setting up a shop to collecting payment.
Our overview with lots of questions and answers on the subject of parcel delivery. What applies when delivering to neighbours, in the event of damage, liability or returns, postage or packaging?
EURO 2024 will take place in Germany in early summer from 14 June to 14 July 2024. There is far more demand than tickets available. We explain what is important when buying tickets and travelling.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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